Shipping Policy

Works effortlessly to make sure your orders reach safely and quickly. Local deliveries are carried by we send via interparcel or Australia post. Interparcel usesthird-party delivery companies such as Couriers Please, Fedex, UPS and others who ensure the best service possible. Check out the shipping charges below:

Shipping Rates and Delivery Estimate 

Shipping charges for your order will be calculated and displayed at checkout.

we shipp our all products in Flat rate.

Flat Rate-1: Shipping rate for most products is $15 within The AUSTRALIA.

Flat Rate-2: For the products that are battery chargers or panels (start with BEM...), shipping is $30 within The AUSTRALIA.

For international, customer should email us so we can calculate shipping.

*Delivery delays can occasionally occur.

Shipment Processing Time

The delivery is available in all regions of the AUSTRALIA.

It usually takes 1- 2 days (Mon - Fri) to process your order and 

1-4 working days (Mon - Fri) to deliver the order at your door.

* It Can take longer if WA (Western Australia). 

Our Order cutt off time is 10 AM. We send via courier same day if order arrives before 10 am.  If after 10 am we still try to send out that same day, but might be next day. During the public holidays, there may be a delay in order processing and deliveries. Some circumstances may arise out of our control, which leads to deliveries not arriving within the estimated time. If your order is more than 2 business days late based on the above guidelines, please contact us via email [email protected] and provide your name, order number, and date of order.

Shipment confirmation & Order tracking

You can check the status of your order at any time by contacting us. You can also reach out to our customer support team at [email protected] to ask questions. 

Once shipped, your order will arrive within 1 to 4 business days for the AUSTRALIA. You will receive an email confirmation once your order is shipped. Feel free to email us to check your order status; we're happy to help.

Customs, Duties, and Taxes

My Website https://thepianomaestro.com/ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

My Website https://thepianomaestro.com/ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Also, we are always available to answer any questions and listen to suggestions, happy to answer regarding our delivery policy. Just contact us by clicking here, or call us at +61 (03) 8669 1461 or email us at [email protected] any time.

We ship from our Business Address: 135 Bamfield Road, Warehouse LG20, Heidelberg West, VIC, 3081, AUSTRALIA

 Call us: +61 (03) 8669 1461

Email us: [email protected]

Note: The Return and refund policy is applicable only in the AUSTRALIA. For international orders, the return of the product unless incorrect, damaged, or faulty is not allowed.